FAQs

What services does Spot On EV offer?
Answer: We offer a range of services including diagnostic checks, repairs and maintenance, installations, and subscription plans for ongoing support and preventive maintenance of EV charging stations.

Do you provide services nationwide?
Answer: Yes, Spot On EV provides services in all 50 states and US territories, ensuring that EV owners and operators have access to reliable support no matter where they are located.

What is included in a diagnostic check?
Answer: Our diagnostic checks include a thorough examination of your charging station's physical and electrical components, software updates, and performance tests to identify and address any potential issues early.

How often should I schedule preventive maintenance for my EV charging station? Answer: We recommend scheduling preventive maintenance at least once a year. However, more frequent checks may be necessary depending on usage and environmental conditions.

What are the benefits of a subscription plan?
Answer: Our subscription plans offer regular maintenance, priority scheduling, and extended warranties. These plans ensure your charging stations operate efficiently, reduce the risk of unexpected breakdowns, and provide cost savings on repairs.

What types of charging stations do you install?
Answer: We install a variety of charging stations for residential, commercial, and public use, including Level 1, Level 2, and DC fast chargers.

How long does an installation take?
Answer: Installation times can vary based on the type of charging station and site conditions. Generally, a standard installation can be completed within one to two days.

Do you offer warranties on your services?
Answer: Yes, we offer warranties on our repair and maintenance services. The specifics of the warranty depend on the service provided. Our subscription plans also include extended warranty options for added peace of mind.

Can you help with permitting and regulatory compliance for installations? Answer: Absolutely. Our team can assist with the permitting process and ensure that your installation complies with all local regulations and standards.

What should I do if my charging station is not working properly?
Answer: If your charging station is experiencing issues, contact us immediately. Our technicians will diagnose and resolve the problem to get your charging station back up and running as quickly as possible.

How can I sign up for a subscription plan?
Answer: You can sign up for a subscription plan directly on our website or by contacting our customer service team. We offer flexible plans to suit your specific needs and budget.

Are your technicians certified?
Answer: Yes, all our technicians are fully certified and trained in the latest EV charging technologies and safety standards.

Do you provide support for public charging stations?
Answer: Yes, we provide comprehensive support for public charging stations, including maintenance, repairs, and installations to ensure they remain operational and reliable for all users.